Introduction

South Wales Police's vision is to be the best at understanding and responding to the needs of all our communities.  

We are seeking to understand your views and respond to issues that affect you in your local area and would welcome the opportunity to update you on the approach we are taking to various aspects of policing via email and get your views and suggestions to further improve the service we provide. We hope to seek your responses to a few short questions to help us focus our approach on what matters to you.

If you do not provide an email address / sign up to South Wales Listens then your survey will remain strictly confidential and anonymised; if you choose to register for South Wales Listens, then your survey will be held against your details, and your responses may be used for the purpose of providing you with general updates in respect to your survey responses.

South Wales Police really value your opinion and will listen to the feedback provided in this survey.

If it is necessary to share details of responses to surveys to partner agencies (eg Local Authority, Fire & Rescue), this will only be done in an anonymous format.

This survey is for research purposes. 

To report a crime in an emergency call 999. For non-emergencies you can make an online report via our website https://www.south-wales.police.uk, send us a private message via Live Chat, or call 101. 

For the purpose of this survey, where reference is made to your “local area” this is defined as within 15 minutes’ walk from your home.

What are the top 3 issues affecting you in your community that would benefit from joint working between Police, Partners and community members to resolve? *
An answer to this question is required
If the issue affecting you in your area is not listed above, please use this space to tell us more about it
Of the issues you have told us are affecting you in your area, do you have a specific incident you can tell us about that has occurred in the last 6 months? (Eg. Time/date/area this occurred) *
An answer to this question is required
Please provide us with more information regarding this specific incident (Eg. Time/date/area this occurred) *
An answer to this question is required
How safe do you feel in your local area in the day-time? *
An answer to this question is required
Please can you tell us why you feel unsafe in your local area in the day-time? *
An answer to this question is required
How safe do you feel in your local area in the night-time? *
An answer to this question is required
Please can you tell us why you feel unsafe in your local area in the night-time? *
An answer to this question is required
What could be improved in your local area to make you feel safer? *
An answer to this question is required
When was the last time you reported anything to us? *
An answer to this question is required
Do you feel the level of crime in your local area has changed in the last 6 months? *
An answer to this question is required
How would you prefer South Wales Police to carry out public engagement and let you know about the work they are doing? *
An answer to this question is required
Other - please tell us *
An answer to this question is required

Demographics

South Wales Police wants to make sure that all its services are accessible to everyone. We therefore ask you to answer the following questions so we can be sure our services are delivered fairly and that no-one is discriminated against. All questions are voluntary, by choosing to answer them you are helping us to ensure that we treat everyone accessing our services equally.

What is your age group? Please note: You can only register if you are over the age of 18. *
An answer to this question is required
Which term best describes your gender? *
An answer to this question is required
How would you describe your ethnicity? *
An answer to this question is required
Do you require future messages to be provided in any other language? *
An answer to this question is required

Thank you for taking the time to complete this survey.

As we continue to enhance our service to you, we have introduced South Wales Listens – a free messaging service from South Wales Police, which allows you to tell the local team what is worrying you, what you want to see change, and to suggest ways we can work with you to make your community better. It will also enable you to ask for information, whether that be getting crime prevention advice, the latest information about ongoing incidents, or learning more about what your local police team is doing - the choice is yours. 

Through South Wales Listens, you're invited to sign up and tell us what concerns you in your local community. We will also let you know about local engagement events, share crime prevention advice, and provide occasional updates about significant policing activity in your area.

South Wales Listens enables you to send messages directly to your local PCSOs and the neighbourhood policing team. We will listen to what you have to say and then we will share with you the actions we have taken to address your concerns. We look forward to hearing from you.

Keeping South Wales safe – together.